Have a little patience!

Today I wanted to have a little chat about something that has been on my mind for the past few weeks. I have worked in retail on and off since the ripe old age of 16 and it has always amazed me how rude some customers can be. However, at the age of 28 working in retail again and being somewhat more mature, it downright disgusts me just how impatient and disrespectful customers can be. Honest to goodness, I come home from work some days in complete shock at things I have heard being said to my coworkers, or things that have happened to me personally.

For example, a few days ago at work, the line was long with only myself and two other ladies as cashiers. A customer came to me with an exchange, one pair of jeans for another in a different size. Now, the jeans she was returning had no tag so I had to use the number on the actual label, I tried three times but the computer wasn't finding the jeans on the receipt she gave me. After the 3rd time, I ever so politely asked if she was sure she had given me the right receipt as for some reason the system wasn't bringing up the jeans. WELL, you would have thought I'd asked her, her bank details, pin numbers and social security the way she decided to yell about the fact that yes it was the right receipt and that she was literally there an hour ago and got the wrong size. Then she informed me in a not so polite manner that if it was going to take this long and I couldn't do it for her she would have to come back as she had to be somewhere in 5 minutes. This outburst bought over one of the other cashiers who asked if she could help me. I explained to her the problem and then we figured out what was wrong, during this time the customer continued her rant stating to the other cashier that 'if she can't figure it out, I will come back' she being me. I WAS stood right in front of her. We explained that I had figured it out and continued with the transaction. After she'd got me a little frazzled I ended up struggling with getting the security tag off the jeans, which of course resulted in more impatient sighing and glaring at me from the customer.

Now tell me dear reader, were her actions justified? What would you do? It was a Tuesday afternoon, people were shopping last minute for back to school clothes and she had to wait in a line for maybe 5 minutes. Was it then Okay for her to disrespect me the way she did just because there was a slight issue with the computer? I apologized as I had made a simple mistake with the size of the item; there were more specific descriptions of the same size I couldn't see on the computer. But was yelling at me the only way to answer my question? Would a simple, polite, 'Yes I'm certain it's the right receipt as I just bought the item an hour ago. If it's not working though I may have to come back as I need to be somewhere in a few minutes.' not have worked? Maybe that's asking too much.

I understand that in our day to day lives, we have things to do, people to see, places to go. But have we really got to a point where we have no patience or respect for people who are doing us a service? Can we no longer stand in a line with 2 people in front of us without huffing and puffing or flagging down a sales associate with an armful of clothes to tell them to jump on a register. (It happens) Is it really Okay to look down on people who are just trying to do their job and pay their bills? Am I less of a human being because I work in retail? Does it give you the right to belittle me because I am behind the register? I honestly don't believe I am or it does. We all make mistakes, we're all human. No matter what job we have, everyone should be treated with respect.

I implore you, next time you go shopping, think about how you act. Be kind to the sales associates, have a little patience. In fact, wherever you go always be grateful and thankful to people serving you; be it at a restaurant, doctors, hotel, in a taxi or on a bus, absolutely anywhere. Be a good human!

Have a great day!
Love Kelly
xx




2 comments :

  1. I am so sorry that this happened to you! That lady sounds awful and you did not deserve to be treated that way. I used to work in a bakery and was shocked at how often people would be rude and think it's okay because they're on the other side of the counter. You did nothing wrong and it only makes you the better person :)
    Steph x.
    marvelsteph.blogspot.co.nz

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  2. Aww thank you Steph. That means a lot that you took the time to write. We are constantly shocked at people's attitudes but the older we get the more we realize that that's on them not us. We just have to keep being positive and sharing smiles! :)
    xx

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